I have tried to reinstall sp2 on different computers, but with the same result:-(

Can anyone tell me what to do?


Categories: Drawings and Detailing

Comments
Last comment By: Mike Kehrli   Tue, 31 Oct 2017 22:02:16 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Rasmus,

 

We have had a lot of our customers also experiencing this issue, and whilst we haven't narrowed down the exact cause yet, we have found a workaround: (If you would like the files to DraftSight 2017 SP0 drop me a message, as these are no longer hosted publicly)

 

  1. 1. Login to the PC as a local administrator

 

  1. 2. Go to Windows Control Panel > Programs and Features. Right Click on DraftSight product and select Uninstall

 

  1. 3. Rename the DraftSight folder in the paths shown below to something like DraftSight_OLD

a.        C:\Program Files\Dassault Systemes\DraftSight folder (to ex. DraftSight_OLD)

b.        C:\ProgramData\Dassault Systemes\DraftSight (to ex. DraftSight_OLD)

c.        C:\Users\AppData\Roaming\DraftSight (to ex. DraftSight_OLD)

 

Note: AppData might be hidden and not show in Windows Explorer. The easiest way to get to that folder location is by typing %Appdata% in the Windows Explorer Address Bar and pressing enter.

 

4.  Clean up registry by deleting DraftSight registry key folders

HKEY_CURRENT_USER > Software > Dassault Systemes > DraftSight

HKEY_CURRENT_USER > Software > SWActivation

 

Install SP0 and the hotfix under a local admin account, if DraftSight launches choose to CANCEL at activation screen

Reboot and log in to the normal user account and launch DraftSight to activate.

 

Hope this helps and look forward to hearing an update.

 

Albie

By: Albie Waterton  Wed, 05 Jul 2017 11:15:41 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hello, I can confirm Albie's suggestion did solve our issues with Draftsight crashing on start and preventing the correct activation process from happening. Kudos to him.

By: Luca Zucconelli  Fri, 07 Jul 2017 10:19:26 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I can confirm Albie's suggestion did solve our issues with Draftsight crashing on start and preventing the correct activation process from happening. Draftsight 2017 SP2 is a pile of shit and should not be installed. SP0 + hotfix will actually work.

By: Cody Dutko  Wed, 26 Jul 2017 14:23:54 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Can anyone show me where to et the Draftsight 2017 SP0? Can't seem to find it anywhere....

By: Eric Browning  Thu, 27 Jul 2017 16:06:02 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I don't think solidworks fourm mods will allow me to post the link, but you can PM Albie and he can give you the files.

By: Cody Dutko  Thu, 27 Jul 2017 17:03:48 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I did, just waiting to get a response from him. Thx!

By: Eric Browning  Thu, 27 Jul 2017 17:14:44 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Worked just fine. simply follow Albie's steps as said and done. PM Albie for SP0 + hotfix download.

By: Felippe Souza  Tue, 08 Aug 2017 20:22:52 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Eric, I work with Albie so this is the solution we give to customers, PM me and I'll supply the link.

By: Adam Hartles  Wed, 09 Aug 2017 08:32:18 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Does anyone have the Draftsight 2017 sp0 setup file ? Everything else have failed trying to activate Draftsight again.

 

Thanks.

By: Ingvar Magnusson  Mon, 04 Sep 2017 21:59:09 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Ingvar

just sent the link.

By: Adam Hartles  Mon, 04 Sep 2017 22:19:58 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Adam Hartles wrote:

 

Ingvar

just sent the link.

Worked perfectly

 

Thanks

By: Ingvar Magnusson  Mon, 04 Sep 2017 22:37:25 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi,

 

We have the same issue. I have done the process outlined by AW, but right now we are able to access the software, but everytime I open DS I am requested to register again, stating that I still have 30 days to register.

 

I have found that a file activation.log is created on the user temp folder, with this content:

 

11:29:22 Debug: [LINE NO] "124" "09/13/2017" isUserRegisteredEval() begin

11:29:22 Debug: [LINE NO] "131" "09/13/2017" Trying to connect activation server.

11:29:22 Debug: [LINE NO] "132" "09/13/2017" ns1__isUserRegisteredEval() begin

11:29:22 Debug: [LINE NO] "134" "09/13/2017" server response =  0 "Success"

11:29:22 Debug: [LINE NO] "135" "09/13/2017" ns1__isUserRegisteredEval() end

11:29:22 Debug: [LINE NO] "158" "09/13/2017" User is Registered.

11:29:22 Debug: [LINE NO] "199" "09/13/2017" isUserRegisteredEval() end

11:29:22 Warning: QIODevice::read (QSaveFile): WriteOnly device

11:29:25 Debug: [LINE NO] "36" "09/13/2017" Activation() begin

11:29:25 Debug: [LINE NO] "124" "09/13/2017" isUserRegisteredEval() begin

11:29:25 Debug: [LINE NO] "131" "09/13/2017" Trying to connect activation server.

11:29:25 Debug: [LINE NO] "132" "09/13/2017" ns1__isUserRegisteredEval() begin

11:29:25 Debug: [LINE NO] "134" "09/13/2017" server response =  0 "Success"

11:29:25 Debug: [LINE NO] "135" "09/13/2017" ns1__isUserRegisteredEval() end

11:29:25 Debug: [LINE NO] "158" "09/13/2017" User is Registered.

11:29:25 Debug: [LINE NO] "199" "09/13/2017" isUserRegisteredEval() end

11:29:25 Debug: [LINE NO] "39" "09/13/2017" Activation server status:  "Up"

11:29:47 Debug: [LINE NO] "286" "09/13/2017" Trying to connect activation server.

11:29:48 Debug: [LINE NO] "288" "09/13/2017" server response =  500 "fail"

11:29:48 Debug: [LINE NO] "62" "09/13/2017" saveDataAndSendEmail() return value  "OFFLINE"

11:29:48 Debug: [LINE NO] "63" "09/13/2017" saveDataAndSendEmail() return value  "NOT_WORKING"

 

The PC is directly connected to the ISP router.

 

Any ideas?

 

TIA,

 

Carlos

By: Carlos Crespo  Wed, 13 Sep 2017 10:56:32 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Albie, I am having similar problems on Mac with the beta version, do you have an equivalent fix for Apple OS?

 

Paul

By: Paul Mallion  Wed, 13 Sep 2017 12:42:27 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi Paul, we don't have a Mac fix- may be worth posting on the DraftSight Support Community boards https://swym.3ds.com/#community:70

By: Adam Hartles  Wed, 13 Sep 2017 21:53:15 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Carlos, is this definitely SP0?

By: Adam Hartles  Wed, 13 Sep 2017 21:54:08 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Yes - I've just checked...
Screen Shot 09-14-17 at 11.47 AM.PNG

By: Carlos Crespo  Thu, 14 Sep 2017 10:50:51 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Carlos, that is a shame the solution has been pretty reliable so far. Anyway as there are other threads that have similar issues and others have found different solutions, try some of these- many relate to Internet Explorer settings.

https://forum.solidworks.com/thread/205261

https://forum.solidworks.com/thread/210594

https://forum.solidworks.com/thread/40053

https://forum.solidworks.com/thread/210420

https://forum.solidworks.com/thread/206910

By: Adam Hartles  Thu, 14 Sep 2017 16:12:23 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Draft sight started working again when I registered as an engineer in Cameroon, rather than someone from UK!

By: Paul Mallion  Thu, 14 Sep 2017 16:23:26 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Credit to lorenzo delana on the DraftSight support boards for this which worked for me:

https://swym.3ds.com/#community:70/iquestions:34658

Note: I installed the same version DraftSight 2017 SP2 in two Windows 10 versions ( desktop and laptop ) ; in my laptop everything works fine, but in my desktop it was continue to ask me for activation and then disappears.I already tried workaround such as delete AppData/Roaming/DraftSight and/or regedit removal of SWActivation but it not worked. Follow solution it's a workaround I found myself, I don't know why, but it works. Seems that in some situation Draftsight creates a Ready key but not the others needed for the startup.

Workaround:

- open regedit

- go to Computer\HKEY_CURRENT_USER\Software\SWActivation\K2

  - you find the Software/office/editor/versionII/Ready string key with a valid data value but not the others .../versionII/{Green,Loop}

    - if so, create two new String Value key ( right click ) and set the data value the same as for the Ready string key ; these key names are:

      - Software/office/editor/versionII/Green

      - Software/office/editor/versionII/Loop

By: Karl Motherwell  Wed, 20 Sep 2017 14:22:50 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

In case anyone missed it:

 

Paul's solution of putting "Cameroon" as your location in the activation form worked for me also.

 

A solution in another thread was to turn on your "Location service" and "General location" in Windows (assuming they are turned off).

 

The two solutions point to a common cause.  Hopefully those solutions work universally!

 

 

EDIT: I was just playing around with my location settings in WIN10.  The Location setting is locked "off" by my employer's IT department - so for me and possibly others, Paul's solution is it.

By: William Putney  Sun, 08 Oct 2017 22:28:03 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Paul's solution worked for me!!  I filled in the activation form as usual except put 'Cameroon' (in my case, instead of 'USA').

 

Thank you Paul!

 

After that worked for me, I stumbled across a very similar solution in this thread: why draftsight activation mail is not coming..?

Adam Niemerowski posted:

This started for me when I moved over to Windows 10 pro.  SO, I went into Settings, Privacy, Location (I had turned it off) and turned on:

Location service

General Location

Once I did that, I was able to generate the email.

 

No doubt Adam's solution would have worked for me too since it also involves location.  I am posting Paul's solution as a reply to Adam.  Perhaps either Adam's or Paul's fix is universal?  Would be great if that is true and the word will spread.

 

 

EDIT: I was just playing around with my location settings in WIN10.  The Location setting is locked "off" by my employer's IT department - so for me and possibly others, Paul's solution is it.

By: William Putney  Sun, 08 Oct 2017 22:06:22 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi Albie, I also have the same problem, could you send me the link for 2017 SP0 download. Many thanks

By: Nigel Wilkes  Tue, 10 Oct 2017 14:23:56 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi Nigel- I have just sent this over to you.

By: Adam Hartles  Thu, 12 Oct 2017 12:57:19 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

So although I have been replying to this post (and other similar ones) with the SP0 + Hotfix solution I have not personally experienced this issue with DraftSight until this morning after upgrading to SP3. I initially used the UK as my country in the activation screen and got the error, but again using others' advice, Cameroon was successful for me, so seems a pretty reliable option albeit still not a proper solution.

By: Adam Hartles  Mon, 16 Oct 2017 09:04:45 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

It looks like things are improving (Hopefully fixed).

I have been communicating with some the of the Draftsight R&D team, sending them information on my systems and the failed attempts to register.  They have been making improvements on the server to better handle the busy traffic on it.

I was told (Friday) to completely uninstall Draftsight and then reinstall.

(I am using the free version).

I tried this last night on my home computer and after re-installing I was able to activate with no problems. I also realized the new Draftsight 2018 SP0 was released and I downloaded and installed it with no issues.

I then - this morning - did the same on my work computer (which would also not allow me to register).  It also worked fine (un-installed and then reinstalled (same version 2017 SP3).  After that was successful, I upgraded it to Draftsight 2018 SP0 with no issues.

 

It told me in the last dialog box at the end of the activation process complete the activation using the activation link contained in the email (sent to my activation email address) but I never got an email and it immediately opened - I was activated.

Same thing happened on my work computer.

 

Everyone that was having problems should give this (un-install and re-install) a try and see if this fixes the problem.

I am going to copy this information to some of the other posts of the Draftsight activation problems so there will be some user feedback to see if it has fully fixed the activation problem.

 

Also posted a copy of this message on the following sites:

draftsight 2017 activation

DraftSight 2017 crashing on launch

By: Rick McDonald  Tue, 17 Oct 2017 17:47:53 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Not over here. Have installed 2018 on my Mac. After filling in activation form no email is received. Tried multiple gmail adresses. None received.

Then downloaded 2018 on my Win10 PC. Also activation form filled in, no email received. Programm stops on Win after filling in.

 

Both new installations, no updates or whatsoever.... So I guess I'm free this weekend, can't test the software.... bummer.

By: F. Mulder  Sat, 21 Oct 2017 11:02:58 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I simply added https://3ds.com to my trusted sites. I finally received the activation email and 2018 opened and is operating fine.

By: Terry Marzano  Mon, 23 Oct 2017 19:18:48 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Are you using the free version or one of the paid versions?

I never got an email for either of my systems (both free versions) and I had https://www.3ds.com set as a trusted site.

Maybe the difference was the "www".

But it didn't matter - they both activated immediately after I filled in the information on Oct. 16 & 17th.

I will be installing the pro version soon and that one I expect I will need the confirmation email.

I did also just add the https"//3ds.com (without the "www") to my trusted sites - just to be sure.

 

I would like to see if others, that couldn't get it running earlier, can get it running now without the problems so we know if it is fully fixed.

By: Rick McDonald  Mon, 23 Oct 2017 20:04:12 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Have you tried setting the "trusted sites" as Terry said?

Be sure the "s" is also used "not just "http:" - should be "https:"  - or both just in case (that is what I did).

By: Rick McDonald  Mon, 23 Oct 2017 20:08:41 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi Rick,

 

In Safari I've just went to https://www.3ds.comand added the site to my bookmarks. Then I restarted the app again and filled in the activationform.

 

Hurray, an email was received and after clicking the link I could restart the app and tadaaaa... I'm in! Thnx!

By: F. Mulder  Tue, 24 Oct 2017 21:23:34 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Glad that worked for you.

Did you also add that 3ds site to your "Trusted sites" in your internet settings? (it may have automatically added it when you added it to your bookmarks - but I am not sure if it does - and would be interesting to find out if it did).

Are you using the Free or professional version?

I am currently using the free version and on both of my systems I had the Trusted sites done and last week was able to get both to activate with no problem (previously would not activate - even with the trusted site set). 

On both systems, when I clicked to activate, I never got an email - it just immediately opened Draftsight.

It's strange it's different on different on different systems.

That is why I was wondering if it was the pro version you were using.

By: Rick McDonald  Wed, 25 Oct 2017 18:57:58 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

The trusted sites fix worked for me.

I'm in Windows 10, so that function is buried in Internet Explorer...Tools [gear icon]...Internet Options...Security...Trusted Sites...Sites

I tried everything else mentioned in this thread prior to your post, to no avail.

By: Michael Hoopes  Fri, 27 Oct 2017 19:01:27 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Yesterday my co-worker tried to activate and it did the shutdown problem to him.

I told him to do the trusted site and he re-did the activation and he got the message that the email was sent.

he check email and there it was, clicked the spot on it to finish the activation and Draftsight opened without problems.

By: Rick McDonald  Fri, 27 Oct 2017 19:27:48 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

This worked for me too, when nothing else would.  I have 2018 SP0 installed.  My program would crash as soon as I tried to activate the program at startup.  I was only missing the Software/office/editor/versionII/Green string value.  When I added it, the program just started right up.  For the first time in hours.  I tried every fix on these forums.

By: Mike Kehrli  Tue, 31 Oct 2017 22:02:16 GMT
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