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I have tried to reinstall sp2 on different computers, but with the same result:-(

Can anyone tell me what to do?


Categories: Drawings and Detailing

Comments
Last comment By: Karl Motherwell   Wed, 20 Sep 2017 14:22:50 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Rasmus,

 

We have had a lot of our customers also experiencing this issue, and whilst we haven't narrowed down the exact cause yet, we have found a workaround: (If you would like the files to DraftSight 2017 SP0 drop me a message, as these are no longer hosted publicly)

 

  1. 1. Login to the PC as a local administrator

 

  1. 2. Go to Windows Control Panel > Programs and Features. Right Click on DraftSight product and select Uninstall

 

  1. 3. Rename the DraftSight folder in the paths shown below to something like DraftSight_OLD

a.        C:\Program Files\Dassault Systemes\DraftSight folder (to ex. DraftSight_OLD)

b.        C:\ProgramData\Dassault Systemes\DraftSight (to ex. DraftSight_OLD)

c.        C:\Users\AppData\Roaming\DraftSight (to ex. DraftSight_OLD)

 

Note: AppData might be hidden and not show in Windows Explorer. The easiest way to get to that folder location is by typing %Appdata% in the Windows Explorer Address Bar and pressing enter.

 

4.  Clean up registry by deleting DraftSight registry key folders

HKEY_CURRENT_USER > Software > Dassault Systemes > DraftSight

HKEY_CURRENT_USER > Software > SWActivation

 

Install SP0 and the hotfix under a local admin account, if DraftSight launches choose to CANCEL at activation screen

Reboot and log in to the normal user account and launch DraftSight to activate.

 

Hope this helps and look forward to hearing an update.

 

Albie

By: Albie Waterton  Wed, 05 Jul 2017 11:15:41 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hello, I can confirm Albie's suggestion did solve our issues with Draftsight crashing on start and preventing the correct activation process from happening. Kudos to him.

By: Luca Zucconelli  Fri, 07 Jul 2017 10:19:26 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I can confirm Albie's suggestion did solve our issues with Draftsight crashing on start and preventing the correct activation process from happening. Draftsight 2017 SP2 is a pile of shit and should not be installed. SP0 + hotfix will actually work.

By: Cody Dutko  Wed, 26 Jul 2017 14:23:54 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Can anyone show me where to et the Draftsight 2017 SP0? Can't seem to find it anywhere....

By: Eric Browning  Thu, 27 Jul 2017 16:06:02 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I don't think solidworks fourm mods will allow me to post the link, but you can PM Albie and he can give you the files.

By: Cody Dutko  Thu, 27 Jul 2017 17:03:48 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

I did, just waiting to get a response from him. Thx!

By: Eric Browning  Thu, 27 Jul 2017 17:14:44 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Worked just fine. simply follow Albie's steps as said and done. PM Albie for SP0 + hotfix download.

By: Felippe Souza  Tue, 08 Aug 2017 20:22:52 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Eric, I work with Albie so this is the solution we give to customers, PM me and I'll supply the link.

By: Adam Hartles  Wed, 09 Aug 2017 08:32:18 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Does anyone have the Draftsight 2017 sp0 setup file ? Everything else have failed trying to activate Draftsight again.

 

Thanks.

By: Ingvar Magnusson  Mon, 04 Sep 2017 21:59:09 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Ingvar

just sent the link.

By: Adam Hartles  Mon, 04 Sep 2017 22:19:58 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Adam Hartles wrote:

 

Ingvar

just sent the link.

Worked perfectly

 

Thanks

By: Ingvar Magnusson  Mon, 04 Sep 2017 22:37:25 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi,

 

We have the same issue. I have done the process outlined by AW, but right now we are able to access the software, but everytime I open DS I am requested to register again, stating that I still have 30 days to register.

 

I have found that a file activation.log is created on the user temp folder, with this content:

 

11:29:22 Debug: [LINE NO] "124" "09/13/2017" isUserRegisteredEval() begin

11:29:22 Debug: [LINE NO] "131" "09/13/2017" Trying to connect activation server.

11:29:22 Debug: [LINE NO] "132" "09/13/2017" ns1__isUserRegisteredEval() begin

11:29:22 Debug: [LINE NO] "134" "09/13/2017" server response =  0 "Success"

11:29:22 Debug: [LINE NO] "135" "09/13/2017" ns1__isUserRegisteredEval() end

11:29:22 Debug: [LINE NO] "158" "09/13/2017" User is Registered.

11:29:22 Debug: [LINE NO] "199" "09/13/2017" isUserRegisteredEval() end

11:29:22 Warning: QIODevice::read (QSaveFile): WriteOnly device

11:29:25 Debug: [LINE NO] "36" "09/13/2017" Activation() begin

11:29:25 Debug: [LINE NO] "124" "09/13/2017" isUserRegisteredEval() begin

11:29:25 Debug: [LINE NO] "131" "09/13/2017" Trying to connect activation server.

11:29:25 Debug: [LINE NO] "132" "09/13/2017" ns1__isUserRegisteredEval() begin

11:29:25 Debug: [LINE NO] "134" "09/13/2017" server response =  0 "Success"

11:29:25 Debug: [LINE NO] "135" "09/13/2017" ns1__isUserRegisteredEval() end

11:29:25 Debug: [LINE NO] "158" "09/13/2017" User is Registered.

11:29:25 Debug: [LINE NO] "199" "09/13/2017" isUserRegisteredEval() end

11:29:25 Debug: [LINE NO] "39" "09/13/2017" Activation server status:  "Up"

11:29:47 Debug: [LINE NO] "286" "09/13/2017" Trying to connect activation server.

11:29:48 Debug: [LINE NO] "288" "09/13/2017" server response =  500 "fail"

11:29:48 Debug: [LINE NO] "62" "09/13/2017" saveDataAndSendEmail() return value  "OFFLINE"

11:29:48 Debug: [LINE NO] "63" "09/13/2017" saveDataAndSendEmail() return value  "NOT_WORKING"

 

The PC is directly connected to the ISP router.

 

Any ideas?

 

TIA,

 

Carlos

By: Carlos Crespo  Wed, 13 Sep 2017 10:56:32 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Albie, I am having similar problems on Mac with the beta version, do you have an equivalent fix for Apple OS?

 

Paul

By: Paul Mallion  Wed, 13 Sep 2017 12:42:27 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Hi Paul, we don't have a Mac fix- may be worth posting on the DraftSight Support Community boards https://swym.3ds.com/#community:70

By: Adam Hartles  Wed, 13 Sep 2017 21:53:15 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Carlos, is this definitely SP0?

By: Adam Hartles  Wed, 13 Sep 2017 21:54:08 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Yes - I've just checked...
Screen Shot 09-14-17 at 11.47 AM.PNG

By: Carlos Crespo  Thu, 14 Sep 2017 10:50:51 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Carlos, that is a shame the solution has been pretty reliable so far. Anyway as there are other threads that have similar issues and others have found different solutions, try some of these- many relate to Internet Explorer settings.

https://forum.solidworks.com/thread/205261

https://forum.solidworks.com/thread/210594

https://forum.solidworks.com/thread/40053

https://forum.solidworks.com/thread/210420

https://forum.solidworks.com/thread/206910

By: Adam Hartles  Thu, 14 Sep 2017 16:12:23 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Draft sight started working again when I registered as an engineer in Cameroon, rather than someone from UK!

By: Paul Mallion  Thu, 14 Sep 2017 16:23:26 GMT
Re: Why is DraftSight crashing without opening. It keeps asking me to registrate, and just after I submit the data it crashes without opening?!

Credit to lorenzo delana on the DraftSight support boards for this which worked for me:

https://swym.3ds.com/#community:70/iquestions:34658

Note: I installed the same version DraftSight 2017 SP2 in two Windows 10 versions ( desktop and laptop ) ; in my laptop everything works fine, but in my desktop it was continue to ask me for activation and then disappears.I already tried workaround such as delete AppData/Roaming/DraftSight and/or regedit removal of SWActivation but it not worked. Follow solution it's a workaround I found myself, I don't know why, but it works. Seems that in some situation Draftsight creates a Ready key but not the others needed for the startup.

Workaround:

- open regedit

- go to Computer\HKEY_CURRENT_USER\Software\SWActivation\K2

  - you find the Software/office/editor/versionII/Ready string key with a valid data value but not the others .../versionII/{Green,Loop}

    - if so, create two new String Value key ( right click ) and set the data value the same as for the Ready string key ; these key names are:

      - Software/office/editor/versionII/Green

      - Software/office/editor/versionII/Loop

By: Karl Motherwell  Wed, 20 Sep 2017 14:22:50 GMT
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