All,

Avid readers of this Technical blog and those who track the SP release schedule will have noticed SOLIDWORKS 2019 SP4 has been delayed. Why?

In short, the SW 2019 stability data from the Customer Experience Improvement Program (CEIP) was showing new crashes. We take that very seriously. We will always delay a release if stability does not meet your and our expectations. R&D is currently combining a deep analysis of the CEIP data with targeted automated and manual tests to reproduce then fix these crashes. We will release SP4 as soon as we have these fixes identified and the release is fully qualified.

The CEIP

• To find out how it works and improves stability, click here
• In summary. there’s no downside to participating:
  • SOLIDWORKS performance is not affected
  • Participation improves stability by providing valuable crash data to R&D
  • No model geometry, images, or personal information is included in this crash data
  • Crash logs are used to identify stability trends and as a start point to analyze, reproduce and fix specific crashes and hangs
• To enable, select Tools, Options, System Options tab, General “Help make SOLIDWORKS products better by automatically sending your log files to DS SOLIDWORKS Corporation”

We are very aware that SOLIDWORKS is responsible to release with the highest performance, quality and stability so your productivity is not affected. If you are experiencing stability issues, we strongly encourage you to work with your local reseller to take advantage of the technology we can use to get you back on track. More about this here

Mark Johnson

Expert Technical Support Engineer, Escalation Manager for the Americas at SOLIDWORKS

Mark Johnson is the SOLIDWORKS Escalation Manager for the Americas. He also has resolved the highest number of technical support cases in SOLIDWORKS support history – over 45,000! This experience gives him a unique perspective which he leverages to train our VAR community and take part in the SOLIDWORKS Development process to improve overall customer experience. Mark also hosts and organizes the SOLIDWORKS World AE Workshop for the past 10 years and The VAR Performance Tuning Workshops (VPTW) at company HQ.