Hi,

 

We have a PC dedicated to run our PDM tasks, mainly PDF and eDrawings conversions. From time to time, some task get stuck for no apparent reasons. When I restart the PC, the tasks that was stuck continue normally.

 

The question is, is there a way to set an automatic notification when a task is stuck for more then 15 or 20 minutes? And do you have an idea why task get stuck?


Categories: Data Management, SOLIDWORKS PDM∕Enterprise PDM

Comments
Last comment By: Alexandre Bonneau   Fri, 07 Dec 2018 15:12:55 GMT
Re: PDM Task List Timeout Notification when stuck?

Hi,

 

1 idea - antivirus / firewall - - to configure all processes to exceptions / ports.

(try to turn off temporarily all checks of an antivirus).

2 idea - all *.exe files (SW, PDM, EDrawings, SQL....) to set in properties - start on behalf of the administrator.

3 idea - to add the current user (with the rights of the administrator) to vault properties.

4 ideas - to check in SQL - 2 tables - BroadcastEvent and DocumentActionInfo (it has to be empty), the PDM and SQL logs on servers and clients and also to clean Temp folders.

 

By the way, how execution of tasks - locally or on the server is configured?

Also, it is possible to try to set in services of a host restart at errors.

Check in the registry - whether there are no nonexistent vaults / databases.

Check relevance of mailing lists of notifications.

 

For a start, I think enough. If there is no result - it is possible to continue.

By: Sam Sam  Wed, 05 Dec 2018 21:00:20 GMT
Re: PDM Task List Timeout Notification when stuck?

This is a hard coded option in the PDM Tasks Dialog.

 

Under the Add-in windows, there if an option of 'minutes to wait before failing' that is default set to 0. If you put anything other than 0 there, it'll be the number of minutes it waits before it just calls it a failed task and triggers the failure notification.

 

 

2019 SOLIDWORKS PDM Help - Task Properties - Add-in

By: Nadia Shea  Thu, 06 Dec 2018 22:16:26 GMT
Re: PDM Task List Timeout Notification when stuck?

Thanks Nadia,

 

That is not exactly what I was looking for, but in the end, this will solve a part of the problem I set it to 45 minutes since we have larger assembly that take up to 35-40 minutes to convert.

By: Alexandre Bonneau  Fri, 07 Dec 2018 15:12:55 GMT
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