Install Now Button Greyed Out
SOLIDWORKS Forums
2 months ago

Hi.

I am trying to install the latest service pack in SW 2017.  In the summary tab of the installation my "Install Now" button is greyed out and when I mouse over the button then a message pops up "Select your Tool Box installation method".  Ok.  So I can not do anything in the Toolbox/Hole Wizard Options because the "Change" Button is Grayed out Too.  What am I doing wrong?  See Screen shot for example

Thanks in advance

Caleb


Categories: Administration

Comments
Last comment By: Cuinn Herrick   Mon, 20 Feb 2017 03:18:20 GMT
Re: Install Now Button Greyed Out

Deepak.

Thanks for the reply.  I do not have the "unblock option" screen shot below:

Also As far as I can see I do have the tool box folders listed:  See screen shot

 

I am at a loss.  Any suggestions?

Caleb

By: Caleb Becker  Tue, 24 Jan 2017 13:02:24 GMT
Re: Install Now Button Greyed Out

Not in the installation file but check C:\SolidWorks Data (2)

By: Deepak Gupta  Tue, 24 Jan 2017 13:36:36 GMT
Re: Install Now Button Greyed Out

I could not find in Solidworks Data but what I did do was go to Programs and Files and use the Right Click change option.  And Did a repair for Service Pack 0 and then when that was finished I am now installing service pack 1.  So yes the Install now option is now available.  Thanks for looking into this with me.  Everything is now up and running.  Problem resolved

 

Caleb

By: Caleb Becker  Tue, 24 Jan 2017 14:16:59 GMT
Re: Install Now Button Greyed Out

Could be possible issue with toolbox. Glad you sorted out and thanks for sharing the solution.

By: Deepak Gupta  Tue, 24 Jan 2017 14:42:54 GMT
Re: Install Now Button Greyed Out

All,

I had the same issue going from 0.0 to 1.0. For me the repair did not fix the issue. When I originally installed SOLIDWORKS I pointed Toolbox to a local folder on my "D" drive. Later on I switched to a Toolbox managed by my PDM Vault (with a new location). Just like you Caleb the dialog shows my Toolbox location in the vault but the "Install Now" was grayed out. Knowing that I changed the location after the initial install I set it back to the original location in settings. I tried the update again and this time my "Install Now" button was active and I could update to SP1.0. I wonder if this is a bug or behaving correctly?

 

Hope this may help someone else who has a similar issue.

By: Guest  Tue, 24 Jan 2017 15:39:39 GMT
Re: Install Now Button Greyed Out

I have the same issue here.  I tried what Deepak and Caleb suggested.  Still same after that.  I tried the repair SP1 option, still greyed out.  We do not have toolbox, mine shows "select your hole wizard installation method"  The folder location is the same network one since 2006.  I did try to use the default SW install location on my local drive but same result plus I had to copy the files there because SW would not let me change the folder in settings because of missing files, still greyed out.

Any suggestions?

Thanks for the help.

Derek

By: Derek Madrak  Wed, 15 Feb 2017 15:54:43 GMT
Re: Install Now Button Greyed Out

Go to your Control Panel > User Accounts

 

 

Click on "Change User Account Control (UAC) settings

And then push the sliders towards "Never notify"

Now try installing again.

By: Deepak Gupta  Wed, 15 Feb 2017 16:06:15 GMT
Re: Install Now Button Greyed Out

That was already my setting.  What else can we try?

 

Thanks,

Derek

By: Derek Madrak  Wed, 15 Feb 2017 16:24:29 GMT
Re: Install Now Button Greyed Out

What is your Windows OS and which service pack you trying to install/update?

 

Did you try disabling the anti virus?

By: Deepak Gupta  Wed, 15 Feb 2017 16:52:01 GMT
Re: Install Now Button Greyed Out

Windows 7 Pro SP1

SW2017 SP2  already @SP1

I will try again with the anti-virus disabled, I did not think of that.

Let you know in a bit,

Derek

By: Derek Madrak  Wed, 15 Feb 2017 17:00:39 GMT
Re: Install Now Button Greyed Out

No luck with anti-virus off.  What else?  Maybe save my settings, uninstall and then install SP2?  This will suck if our other installs need this as well.

 

Derek

By: Derek Madrak  Wed, 15 Feb 2017 17:43:39 GMT
Re: Install Now Button Greyed Out

Check if an admin image can be made (instead of upgrading)?

By: Deepak Gupta  Wed, 15 Feb 2017 17:59:43 GMT
Re: Install Now Button Greyed Out

Deepak, the admin image worked, thank you for the help.   If any other machines run into an issue we can use the image to update them, thanks again.

 

Derek

By: Derek Madrak  Wed, 15 Feb 2017 19:09:04 GMT
Re: Install Now Button Greyed Out

That's a good news Derek. I always use admin image option even when downloading the next service pack.

By: Deepak Gupta  Thu, 16 Feb 2017 04:57:23 GMT
Re: Install Now Button Greyed Out

I had this issue going up from 2017 SP1 to SP2.............toolbox options showing "select your hole wizard installation method" and not letting you move forward to install.

 

Finally fixed it by closing the installation manager and opening SolidWorks. On opening it an error message popped up about toolbox location and did I want to move it - I selected Yes. When I ran the Installation Manager again it allowed me to install.

 

We originally upgraded from SW2011 to SW2017 SP1. I ran the software as an upgrade - I don't think it liked the jump. A machine I put SW2017 as a new install along side SW2011 has had no issues with service pack update.

By: Nicola Varker  Thu, 16 Feb 2017 08:54:51 GMT
Re: Install Now Button Greyed Out

This should be correct behavior if you are upgrading the service pack. You would have to change the toolbox path from SOLIDWORKS Tools > Options > Toolbox/Hole Wizard before upgrading the services pack (in case you've moved or want to move the toolbox folder).

By: Deepak Gupta  Thu, 16 Feb 2017 09:30:15 GMT
Re: Install Now Button Greyed Out

With an admin image, does the serial number matter? Or does the image use the existing serial number just like it did with all the settings?

 

Thanks,

Derek

By: Derek Madrak  Thu, 16 Feb 2017 13:18:31 GMT
Re: Install Now Button Greyed Out

Yes you need to have serial number in order to install from the admin image. You can add multiple serial number and can deploy installation on several machine in one go.

By: Deepak Gupta  Thu, 16 Feb 2017 13:25:40 GMT
Re: Install Now Button Greyed Out

Thanks, added all the serial numbers and ready to go.

 

Derek

By: Derek Madrak  Thu, 16 Feb 2017 14:04:59 GMT
Install Now Button Greyed Out

Hi.

I am trying to install the latest service pack in SW 2017.  In the summary tab of the installation my "Install Now" button is greyed out and when I mouse over the button then a message pops up "Select your Tool Box installation method".  Ok.  So I can not do anything in the Toolbox/Hole Wizard Options because the "Change" Button is Grayed out Too.  What am I doing wrong?  See Screen shot for example

Thanks in advance

Caleb

By: Caleb Becker  Tue, 24 Jan 2017 12:38:52 GMT
Re: Install Now Button Greyed Out

This could be an issue with the file called "ToolboxVersion.dat" in the //SolidWorksData folder

 

Open this file in a text editor - if it shows version 2015 or 2016, then 2017 will gray out the Download and Install button.

 

Not sure if you can simply edit the file with a text editor, but I would play it safe and get a 2017 SP1 "ToolboxVersion.dat" file(from a co-worker or from your VAR), and replace it in the //SolidWorksData folder.

By: Toby Schnaars  Fri, 24 Feb 2017 20:13:04 GMT
Re: Install Now Button Greyed Out

This could be an issue with the file called "ToolboxVersion.dat" in the //SolidWorksData folder

 

Open this file in a text editor - if it shows version 2015 or 2016, then 2017 will gray out the Download and Install button.

 

Not sure if you can simply edit the file with a text editor, but I would play it safe and get a 2017 SP1 "ToolboxVersion.dat" file(from a co-worker or from your VAR), and replace it in the //SolidWorksData folder.

By: Toby Schnaars  Fri, 24 Feb 2017 20:13:34 GMT
Re: Install Now Button Greyed Out

Again - not recommending that you edit this .dat file manually, but for those who are adventurous, it should look like this in 2017 SP1:

 

// Toolbox version file

// SOLIDWORKS 2017 SP1.0

SuiteVersion = 20170-40100-1100

FileVersion = 25.1.0.0049

<End>

By: Toby Schnaars  Fri, 24 Feb 2017 20:14:37 GMT
Re: Install Now Button Greyed Out

Again - not recommending that you edit this .dat file manually, but for those who are adventurous, it should look like this in 2017 SP1:

 

// Toolbox version file

// SOLIDWORKS 2017 SP1.0

SuiteVersion = 20170-40100-1100

FileVersion = 25.1.0.0049

<End>

By: Toby Schnaars  Fri, 24 Feb 2017 20:15:15 GMT
Re: Install Now Button Greyed Out

Please try Toby Schnaars solution above. It should work for you.

By: Darcie Hall  Wed, 01 Mar 2017 20:36:42 GMT
Re: Install Now Button Greyed Out

This solved my issue. Thanks.

By: Daniel Kim  Tue, 14 Mar 2017 19:47:07 GMT
Re: Install Now Button Greyed Out

Toby's solution worked for me.

 

I had tried several times to upgrade from SolidWorks 2017 SP0 to SP2.0 directly, but the SP2.0 installer's "Install Now" button was always disabled.  So I examined my "C:\SOLIDWORKS Data 2017\ToolboxVersion.dat" file.  I discovered that it referred to SolidWorks 2016 SP4.0 on its second line. (I have both SolidWorks 2016 and 2017 installed in Windows 10 and I currently use both versions.)

 

So I saved a backup copy of my ToolboxVersion.dat file under a slightly different name, then used NotePad++ to edit the original.  I deleted its contents and copied-and-pasted in Toby's five lines that refer to SolidWorks 2017 SP1.0.  I wasn't sure that would work, because I had never installed that 2017 SP1.0 intermediate update.

 

It did work.  I ran the SolidWorks 2017 SP2.0 installer again, and this time its "Install Now" button was active.  When I clicked it, the installer ran to completion successfully and updated my SolidWorks 2017 Standard from SP0 to SP2.0.

 

Many thanks to Toby for his help!

By: Anthony Rich  Mon, 10 Apr 2017 21:35:45 GMT
Re: Install Now Button Greyed Out

this fixed the issue for me. Thanks Toby!

By: Rodolfo Gutierrez  Fri, 28 Apr 2017 16:27:32 GMT
Re: Install Now Button Greyed Out

I got the same screen and issue as Caleb. I was upgrading from 2017 sp02 to sp03. I searched C: drive for toolboxVersion.dat file and found it in C:\solidworks data(2) folder. Opened SW2017, went to options, selected toolboxbox/hole wizard , gave me error about location

of toolbox, changed file location from C:\solidworks data to C:\solidworks data (2). Reran solidworks install manager, selected install

for individual  computer, and now it is installing. Thankyou!!!!

Thks to SW community for your info.

By: Gordon Friesen  Thu, 11 May 2017 16:49:09 GMT
Re: Install Now Button Greyed Out

I had the same issue, and called my Solidworks provider to resolve this. I had to perform a repair of the Solidworks installation on my computer (Control panel, uninstall programs, right-click on Solidworks icon, and chose repair), and I had to have the DVD disks to perform this (at least Disk 1). Once I performed this, and relaunched the service pack upgrade, the install button was no longer greyed out.

By: Todd Dice  Thu, 15 Mar 2018 15:33:37 GMT
Re: Install Now Button Greyed Out

It shows that your application is already installed or some previous uninstallation has not be done properly(patch related problem).

Below fix worked for me. Installing now.

to Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

(Select installing-->  Solidworks 20XX )

By: Satish Kumar  Thu, 17 May 2018 05:53:40 GMT
Re: Install Now Button Greyed Out

I have the same problem. I believe it has to do with either:

  1. Having a network UNC path specified toolbox,
  2. or having an old 2016 install which has since been deleted but affecting the install as this is grayed out also.

 

I could not fix the problem with what has been suggested thus far, so I instead used the manual installer to get past my issue for now:

%INSTALL DIRECTORY%\SOLIDWORKS 2017 SP02\sw2017-1.0-2.0-x\sw2017-1.0-2.0-x.msp

By: Cuinn Herrick  Mon, 20 Feb 2017 03:18:20 GMT
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