To summarize a quote from Matt Peneguy in a response below:  This is advice, not instruction.  Nobody is telling you that you have to do something, but this is a way to get better responses.

 

I just wanted to consolidate some of the most important threads for new people.

 

1) If you are new here....please read the main part of these threads in their entirety!

     A) Get Started in the community

     B) Forum Posting

     C) FAQs (Frequently Asked Questions)

     D) Request for Forum Etiquette

     E) Please use the Quote Previous Message Functionality

     F) How to ask a good question in the API forum

          a) This one is specific to API, but I think that it applies everywhere else, too! 

 

2) Please see the attached videos

     A) The first one is how to get started on the forums.

     B) The other is how to access the Solidworks Tutorials.

          a) These are very important for the new user of Solidworks.

          b) If you have not done the tutorials, Please do so now.

 

3) Regarding Questions:

     A) If you have asked a question and have received a sufficient answer to be able to move forward, then please MARK THAT ANSWER AS CORRECT.

          a) If there are multiple answers that are correct, then either post a reply summarizing all the correct answers or pick the best suited one.

          b) This is important for future people who are trying to find the answers to their questions

               i) The ones who are following the steps outlined above by searching the forums and Google first before posting their question.

     B) If you found the answer on your own, then please post the answer for other people who have the same question.

     C) If you have not received a sufficient answer to your question, please don't post the question a 2nd time.  Other options unclude:

          a) Edit the question and reword it.....maybe no one understands.

          b) Post a "bump" reply to your own question.  This will pop it to the top of the forum page. (or just edit it and hit post without actually changing anything)

     D) If you post a question, and later, have a different question:

          a) Please create a new question instead of asking the question in your original one.

          b) This is important, because the new question can easily get lost in the hustle and bustle.

 

4) If you don't actually have a question, but you still want to discuss something that you feel is important:

     A) Then you can uncheck the "Mark this discussion as a question" check box.

          a) This will turn this thread into a discussion rather than question and open the floor up for lively discussion.

 

5) If you have created a question and someone has brought up a secondary question, or the topic has gone in a different direction than the original question:

     A) Then as the author of the original question, you have the option to "Branch" a discussion out into a separate thread.

          a) This is also important for future people who are trying to find the answers to their questions

               i) The ones who are following the steps outlined above by searching the forums and Google first before posting their question.

 

6) If you haven't checked the box for the customer experience program, then read these:

     A) https://www.javelin-tech.com/blog/2014/09/join-solidworks-customer-experience-improvement-program/

     B) Follow-up to Top Ten and ONE and TWO from SWW2018

     C) Checking the box has no downside and helps Solidworks with data gathering and bug fixing.

 

If you have anything that you would like to see me add here, please message me.

 

 

Message was edited by: Dan Pihlaja

Added "Request for Forum Etiquette" Link

Added "Quote Previous Message" Link

Added "How to ask a good question in the API Forum" link

Added Solidworks tutorials video

12/13/2017: Added the answer/discussion/branch areas.

12/22/2047: Reformatted for reading ability and added a few items.

Replaced

     C) Frequently Asked Forum Questions (replaced with C, below)

     D) FAQ - Part 2 (replaced with C, below)

02/19/2018: Added #6 the customer experience program.


Categories: General

Comments
Last comment By: Dan Pihlaja   Tue, 12 Dec 2017 16:35:37 GMT
Re: Some very important steps if you are new here....

Andy Sanders' comment about this thread needing to be a sticky thread so it stays on top is a nice thought, but even that isn't enough.  New users generally jump on here and fire away without researching anything.  Even with this thread being active and on the front page today we still just had an example of a really long title.

 

I had asked Richard Doyle if there was a way to automatically send some instructions along the lines of Dan's post to a new user when they sign up for a login to this forum.  Richard says he is seeing over 50 new forum accounts per day!!  The short answer is no, there isn't currently a way to send an e-mail to a newbie with instructions on how to effectively participate in this forum.  At least not currently, with the current forum host.  Maybe someday that will change.

By: Dennis Dohogne  Tue, 12 Dec 2017 20:42:20 GMT
Re: Some very important steps if you are new here....

This forum needs sticky threads on top so this can stay here.

By: Andy Sanders  Tue, 12 Dec 2017 19:18:04 GMT
Re: Some very important steps if you are new here....

Okay, so we want people to take this seriously.

Therefore, I'm going to delete my comment showing my appreciation to Dan for showing such initiative and in a few days I'll delete this reply too. I'm hoping that others may consider deleting anything that isn't really crucial and try to keep this thread clean, crisp and to the point and not let it become another discussion.

 

Dave.

By: Dave Bear  Thu, 21 Dec 2017 11:46:16 GMT
Re: Some very important steps if you are new here....

Nice Work on the tips and trick.

My suggestion would be to remind the experienced users be helpful in their answers. If someone asks a question that has already been asked don't reply with something like "Here is the search tool". They might have searched but maybe used the wrong words or something.

 

If you don't want to answer a question with a helpful answer just move on to a different thread.

I would hate for this to become like some of the car forums out there where people get irate because someone didn't already know everything.

By: Paul Wyndham  Tue, 02 Jan 2018 20:10:34 GMT
Re: Some very important steps if you are new here....

Hi Dan,

 

I would suggest that people make reference of the SW file version when they upload files. Often time you can't tell from the profile info or the discussion itself. And it is a real drag to go and track down that info. Add a note or put it into the file name but post it.

 

Maybe it's already in your info. If not please add it.

 

Thanks,

 

Elmar

By: Elmar Klammer  Fri, 12 Jan 2018 15:12:33 GMT
Re: Some very important steps if you are new here....

Elmar Klammer wrote:

 

Hi Dan,

 

I would suggest that people make reference of the SW file version when they upload files. Often time you can't tell from the profile info or the discussion itself. And it is a real drag to go and track down that info. Add a note or put it into the file name but post it.

 

Maybe it's already in your info. If not please add it.

 

Thanks,

 

Elmar

I would totally add it, however, I think that a better place for it would be in Deepak Gupta's Forum Posting thread.  Seems like it would be a better fit there.

By: Dan Pihlaja  Fri, 12 Jan 2018 16:00:45 GMT
Re: Some very important steps if you are new here....

Another thing that bugs me that would be good to include in your list (it may already be in one of the other listed links but I can't find it),

If the OP gets the correct answer (or especially if they DON'T get any correct answer), The OP Should NOT mark their own original question as the Correct Answer or one of their "thank you" replies as the Correct Answer.  Give credit where credit is due and have the actual correct answer shown as correct in the opening question.

By: Rick McDonald  Fri, 12 Jan 2018 23:52:57 GMT
Re: Some very important steps if you are new here....

Try to reduce having verbose and lengthy paragraphs. Make it bullet point questions which is a current trend. And try to have a screenshot of your problem and screenshot should indicate in which area you have a problem.

 

If you have screenshot of your problem you can very much reduce having lengthy paragraphs.

 

"A picture is worth a thousand words"    

By: Maha Nadarasa  Sat, 13 Jan 2018 00:07:31 GMT
Re: Some very important steps if you are new here....

I would say that this would be included here, although I am not opposed to updating it, if needed:

By: Dan Pihlaja  Mon, 15 Jan 2018 13:57:51 GMT
Re: Some very important steps if you are new here....

I think that this would be covered in Forum Posting or How to ask a good question in the API forum

By: Dan Pihlaja  Mon, 15 Jan 2018 13:59:24 GMT
Re: Some very important steps if you are a NEW FORUM USER....

Thanks for updating the Header, now that jumps out at ya.... Awesome, now if you can get people to actually read the information.......

By: John Stoltzfus  Mon, 15 Jan 2018 17:26:49 GMT
Re: Some very important steps if you are a NEW FORUM USER....

I already "liked" this post.  Now I am replying to it just to keep it on the first page of the forum.

By: Dennis Dohogne  Tue, 16 Jan 2018 01:00:39 GMT
Re: Some very important steps if you are a NEW FORUM USER....

Wow lots of OCD people here.  Maybe you should be spending less time on the forum if you are trying to control people so much.

By: Marcus Dimarco  Tue, 16 Jan 2018 21:29:51 GMT
Re: Some very important steps if you are a NEW FORUM USER....

Maybe we should require new users attend a 10 part training before being allowed to access the forum... lighten up people.

By: Marcus Dimarco  Tue, 16 Jan 2018 21:35:14 GMT
Re: Some very important steps if you are new here....

Not trying to control people...People can do what they want...trying to make it easier to help them.

By: Dan Pihlaja  Tue, 16 Jan 2018 21:37:27 GMT
Re: Some very important steps if you are a NEW FORUM USER....

I don't think its helpful to write up a curriculum on how to ask a proper question.  Just let them ask questions and if the formatting bugs you so much then ignore it.  Most people will probably only ask one question every several months because google doesn't help them solve something.

By: Marcus Dimarco  Tue, 16 Jan 2018 21:45:56 GMT
Re: Some very important steps if you are new here....

Dan Pihlaja wrote:

 

Not trying to control people...People can do what they want...trying to make it easier to help them.

It is a good point. A question should be placed in a way that should minimize to make your problem others problem.

By: Maha Nadarasa  Tue, 16 Jan 2018 21:52:00 GMT
Re: Some very important steps if you are a NEW FORUM USER....

Marcus Dimarco wrote:

 

Most people will probably only ask one question every several months because google doesn't help them solve something.

In my experience not google search but

 

1.   YouTube

2.   Forum Archive

3.   Forum

4.   Help file

By: Maha Nadarasa  Tue, 16 Jan 2018 22:03:38 GMT
Re: Some very important steps if you are a NEW FORUM USER....

Marcus Dimarco wrote:

 

Wow lots of OCD /efficient in getting the information they seek.  That's it.here. Maybe you should be spending less time on the forum if you are trying to control people so much.

Marcus, I think you are missing the point.  Dan's post and the others he references are all about helping someone be more effective/efficient in getting the information they seek.  That's it.  If a post has a good title and a good description of what they are seeking then they will get good responses.  A post titled "Hello Forum" doesn't tell us squat.  I usually don't bother looking into those.  Does that title entice you to open it to read it?

By: Dennis Dohogne  Wed, 17 Jan 2018 00:43:29 GMT
Re: Some very important steps if you are a NEW FORUM USER....

It appears Marcus Dimarco has misinterpreted the whole point of this thread.  It's advice, not instruction.  Nobody is telling him he has to do something, but good ways to get better responses.

That's the problem with the internet and text in general, the inflection a conversation has would obviously come through if this discussion was taking place in person. But because it's just text, he's interpreted it completely differently than intended.

By: Matt Peneguy  Wed, 28 Feb 2018 15:32:49 GMT
Re: Some very important steps if you are a NEW FORUM USER....

Maha,

I'm sure you now have enough experience to be able to sort through the good and bad videos on youtube.  But generally it is not advisable to send new users over to youtube to learn SW.  There is really no filter on youtube and people can learn old or bad techniques.  Personally, for a new user, I'd recommend this order:

1. SW Help File (It really is getting better every day, the SW team is focused on it)

2. SW Tutorials (They are right there in SW and are easier to get to.)

3. Training | MySolidWorks (There's even more videos there for help)

4. Search this Forum (Use "AND" between the words when you search to turn up better results)

5. Search the Knowledgebase

6. Post a question on this Forum

7. Contact your Value Added Reseller (If you are on subscription, you are paying them for support)

6 and 7 can be swapped or done at the same time depending on the situation.

Ultimately, to be a "good" user, you need to be able to solve problems yourself.  And it is good practice to start with the help and tools available within the software.

Obviously, it can be situational, though.  Recently I was kludging together a macro, and I searched the help, forum, and web to solve the issues I ran into.  If I had hit a brick wall, I'd have posted it up on the forum.  So in that case my order was:

1. SW API Help

2. Forum Search

3. Web Search

4. Forum Question

But, I didn't get to 4 because I was able to use the other tools to solve the problem.

By: Matt Peneguy  Wed, 28 Feb 2018 15:50:10 GMT
Some very important steps if you are a NEW FORUM USER....

To summarize a quote from Matt Peneguy in a response below:  This is advice, not instruction.  Nobody is telling you that you have to do something, but this is a way to get better responses.

 

I just wanted to consolidate some of the most important threads for new people.

 

1) If you are new here....please read the main part of these threads in their entirety!

     A) Get Started in the community

     B) Forum Posting

     C) FAQs (Frequently Asked Questions)

     D) Request for Forum Etiquette

     E) Please use the Quote Previous Message Functionality

     F) How to ask a good question in the API forum

          a) This one is specific to API, but I think that it applies everywhere else, too! 

 

2) Please see the attached videos

     A) The first one is how to get started on the forums.

     B) The other is how to access the Solidworks Tutorials.

          a) These are very important for the new user of Solidworks.

          b) If you have not done the tutorials, Please do so now.

 

3) Regarding Questions:

     A) If you have asked a question and have received a sufficient answer to be able to move forward, then please MARK THAT ANSWER AS CORRECT.

          a) If there are multiple answers that are correct, then either post a reply summarizing all the correct answers or pick the best suited one.

          b) This is important for future people who are trying to find the answers to their questions

               i) The ones who are following the steps outlined above by searching the forums and Google first before posting their question.

     B) If you found the answer on your own, then please post the answer for other people who have the same question.

     C) If you have not received a sufficient answer to your question, please don't post the question a 2nd time.  Other options unclude:

          a) Edit the question and reword it.....maybe no one understands.

          b) Post a "bump" reply to your own question.  This will pop it to the top of the forum page. (or just edit it and hit post without actually changing anything)

     D) If you post a question, and later, have a different question:

          a) Please create a new question instead of asking the question in your original one.

          b) This is important, because the new question can easily get lost in the hustle and bustle.

 

4) If you don't actually have a question, but you still want to discuss something that you feel is important:

     A) Then you can uncheck the "Mark this discussion as a question" check box.

          a) This will turn this thread into a discussion rather than question and open the floor up for lively discussion.

 

5) If you have created a question and someone has brought up a secondary question, or the topic has gone in a different direction than the original question:

     A) Then as the author of the original question, you have the option to "Branch" a discussion out into a separate thread.

          a) This is also important for future people who are trying to find the answers to their questions

               i) The ones who are following the steps outlined above by searching the forums and Google first before posting their question.

 

6) If you haven't checked the box for the customer experience program, then read these:

     A) https://www.javelin-tech.com/blog/2014/09/join-solidworks-customer-experience-improvement-program/

     B) Follow-up to Top Ten and ONE and TWO from SWW2018

     C) Checking the box has no downside and helps Solidworks with data gathering and bug fixing.

 

If you have anything that you would like to see me add here, please message me.

 

 

Message was edited by: Dan Pihlaja

Added "Request for Forum Etiquette" Link

Added "Quote Previous Message" Link

Added "How to ask a good question in the API Forum" link

Added Solidworks tutorials video

12/13/2017: Added the answer/discussion/branch areas.

12/22/2047: Reformatted for reading ability and added a few items.

Replaced

     C) Frequently Asked Forum Questions (replaced with C, below)

     D) FAQ - Part 2 (replaced with C, below)

02/19/2018: Added #6 the customer experience program.

By: Dan Pihlaja  Tue, 12 Dec 2017 16:35:37 GMT
You are not authorized to view this page No results found! Suggestions: Check spelling, try a different search, or browse topics below.