We use cookies to operate this website, improve its usability and track visits. Please note that by using this site you are consenting to the use of cookies.
Learn More |

Hi.  I cannot activate the latest version of Draftsight.  Despite repeated attempts I simply never receive an email.  I've never had this problem before but have recently moved from London to Miami.  I've read here and elsewhere that numerous other people have had the same issue.  However, most of the workarounds suggested have involved Windows users.  I've read that Firewalls may be related to the issue. However I have no firewalls operating and have had the same problem when I completely bypass my fixed wire network and connect to the Internet by hot spotting via my iPhone and wireless carrier.  I am stumped as to what to try next and would appreciate any suggestions.  When I can't even activate and learn to use the free version it doesn't inspire me to pay for a professional license.


Categories: General

Comments
Last comment By: Jim Wilkinson   Wed, 13 Sep 2017 22:57:31 GMT
Re: Draftsight activation problems on Mac

Steve, have you tried the SP0 install and hotfix route- seems to be solving the majority of issues

  1. Login to the PC as a local administrator

 

  1. Go to Windows Control Panel > Programs and Features . Right Click on  DraftSight product and select Uninstall

 

  1. Rename the DraftSight folder in the paths shown below to something like DraftSight_OLD

a.        C:\Program Files\Dassault Systemes\DraftSight folder (to ex. DraftSight_OLD)

b.        C:\ProgramData\Dassault Systemes\DraftSight (to ex. DraftSight_OLD)

c.        C:\Users\AppData\Roaming\DraftSight (to ex. DraftSight_OLD)

 

Note: AppData might be hidden and not show in Windows Explorer. The easiest way to get to that   folder location is by typing %Appdata% in the Windows Explorer Address Bar and pressing enter.

 

4.  Clean up registry by deleting DraftSight registry key folders

HKEY_CURRENT_USER > Software > Dassault Systemes > DraftSight

HKEY_CURRENT_USER > Software > SWActivation

 

Install SP0 and the hotfix under a local admin account, if DraftSight launches choose CANCEL at activation screen

Reboot and login under normal user account and launch DraftSight to activate.

 

DraftSight SP0 and Hotfix Link

 

Adam

By: Adam Hartles  Tue, 05 Sep 2017 09:36:07 GMT
Re: Draftsight activation problems on Mac

Hi, thanks for the response, but "on Mac"....  None of the above applies.

By: Steve Kale  Tue, 05 Sep 2017 11:55:56 GMT
Re: Draftsight activation problems on Mac

I have the same issue. Product is unusable on Mac due to activation issue.

By: Thomas Johnston  Wed, 13 Sep 2017 15:51:16 GMT
Re: Draftsight activation problems on Mac

Thomas, we don't have a fix for Mac I'm afraid. I would try and sign up to the DraftSight online community and see if you can post a question on their message board https://swym.3ds.com/#community:70

By: Adam Hartles  Wed, 13 Sep 2017 21:52:09 GMT
Re: Draftsight activation problems on Mac

Who is "we"?

 

i perfectly understand DS not wanting to provide technical support for the use of a free product. But I do not understand why they wish to maintain a blatant deterrent to sales. A free ir trial version of software is normally designed to entice sale. Here it is acting in entirely the opposite manner. They would be better off withdrawing the free version entirely. Why offer an enticement which just punches people in the face?

By: Steve Kale  Wed, 13 Sep 2017 22:12:31 GMT
Re: Draftsight activation problems on Mac

Steve, sorry i work for a SW VAR so "We" is our support team. I am sure there are a lot of Mac users out there using the product successfully so cannot imagine the issues we see on forums affect all users- the activation process does seem quite sensitive to internet/proxy/firewall settings though. there have been various "solutions" marked in the following forum post- a few of them being the fix I have supplied, but most relate to Windows so not sure if they will help you along.

https://forum.solidworks.com/thread/205261

 

https://forum.solidworks.com/thread/40053

https://forum.solidworks.com/thread/210420

https://forum.solidworks.com/thread/206910

By: Adam Hartles  Wed, 13 Sep 2017 22:22:30 GMT
Re: Draftsight activation problems on Mac

Hi Steve,

 

Have you tried the DraftSight community as Adam suggested?

https://swym.3ds.com/#community:70

 

This is where the DraftSight community is, not in these forums and also where technical support is provided for the product by employees. If I do a search for Mac activation in that forum, there are a number of iQuestions that you can review and also a blog post specifically about installation and activation.

https://swym.3ds.com/#post:1291

 

If the existing posts and iQuestions don't solve your problem, I would suggest posing your question there.

 

I hope this helps,

Jim

By: Jim Wilkinson  Wed, 13 Sep 2017 22:57:31 GMT
You are not authorized to view this page No results found! Suggestions: Check spelling, try a different search, or browse topics below.