Hi.  I cannot activate the latest version of Draftsight.  Despite repeated attempts I simply never receive an email.  I've never had this problem before but have recently moved from London to Miami.  I've read here and elsewhere that numerous other people have had the same issue.  However, most of the workarounds suggested have involved Windows users.  I've read that Firewalls may be related to the issue. However I have no firewalls operating and have had the same problem when I completely bypass my fixed wire network and connect to the Internet by hot spotting via my iPhone and wireless carrier.  I am stumped as to what to try next and would appreciate any suggestions.  When I can't even activate and learn to use the free version it doesn't inspire me to pay for a professional license.


Categories: General

Comments
Last comment By: Rick McDonald   Wed, 25 Oct 2017 19:06:46 GMT
Re: Draftsight activation problems on Mac

Steve, have you tried the SP0 install and hotfix route- seems to be solving the majority of issues

  1. Login to the PC as a local administrator

 

  1. Go to Windows Control Panel > Programs and Features . Right Click on  DraftSight product and select Uninstall

 

  1. Rename the DraftSight folder in the paths shown below to something like DraftSight_OLD

a.        C:\Program Files\Dassault Systemes\DraftSight folder (to ex. DraftSight_OLD)

b.        C:\ProgramData\Dassault Systemes\DraftSight (to ex. DraftSight_OLD)

c.        C:\Users\AppData\Roaming\DraftSight (to ex. DraftSight_OLD)

 

Note: AppData might be hidden and not show in Windows Explorer. The easiest way to get to that   folder location is by typing %Appdata% in the Windows Explorer Address Bar and pressing enter.

 

4.  Clean up registry by deleting DraftSight registry key folders

HKEY_CURRENT_USER > Software > Dassault Systemes > DraftSight

HKEY_CURRENT_USER > Software > SWActivation

 

Install SP0 and the hotfix under a local admin account, if DraftSight launches choose CANCEL at activation screen

Reboot and login under normal user account and launch DraftSight to activate.

 

DraftSight SP0 and Hotfix Link

 

Adam

By: Adam Hartles  Tue, 05 Sep 2017 09:36:07 GMT
Re: Draftsight activation problems on Mac

Hi, thanks for the response, but "on Mac"....  None of the above applies.

By: Steve Kale  Tue, 05 Sep 2017 11:55:56 GMT
Re: Draftsight activation problems on Mac

I have the same issue. Product is unusable on Mac due to activation issue.

By: Thomas Johnston  Wed, 13 Sep 2017 15:51:16 GMT
Re: Draftsight activation problems on Mac

Thomas, we don't have a fix for Mac I'm afraid. I would try and sign up to the DraftSight online community and see if you can post a question on their message board https://swym.3ds.com/#community:70

By: Adam Hartles  Wed, 13 Sep 2017 21:52:09 GMT
Re: Draftsight activation problems on Mac

Who is "we"?

 

i perfectly understand DS not wanting to provide technical support for the use of a free product. But I do not understand why they wish to maintain a blatant deterrent to sales. A free ir trial version of software is normally designed to entice sale. Here it is acting in entirely the opposite manner. They would be better off withdrawing the free version entirely. Why offer an enticement which just punches people in the face?

By: Steve Kale  Wed, 13 Sep 2017 22:12:31 GMT
Re: Draftsight activation problems on Mac

Steve, sorry i work for a SW VAR so "We" is our support team. I am sure there are a lot of Mac users out there using the product successfully so cannot imagine the issues we see on forums affect all users- the activation process does seem quite sensitive to internet/proxy/firewall settings though. there have been various "solutions" marked in the following forum post- a few of them being the fix I have supplied, but most relate to Windows so not sure if they will help you along.

https://forum.solidworks.com/thread/205261

 

https://forum.solidworks.com/thread/40053

https://forum.solidworks.com/thread/210420

https://forum.solidworks.com/thread/206910

By: Adam Hartles  Wed, 13 Sep 2017 22:22:30 GMT
Re: Draftsight activation problems on Mac

Hi Steve,

 

Have you tried the DraftSight community as Adam suggested?

https://swym.3ds.com/#community:70

 

This is where the DraftSight community is, not in these forums and also where technical support is provided for the product by employees. If I do a search for Mac activation in that forum, there are a number of iQuestions that you can review and also a blog post specifically about installation and activation.

https://swym.3ds.com/#post:1291

 

If the existing posts and iQuestions don't solve your problem, I would suggest posing your question there.

 

I hope this helps,

Jim

By: Jim Wilkinson  Wed, 13 Sep 2017 22:57:31 GMT
Re: Draftsight activation problems on Mac

I gave up!

 

I tried every sugestion for the activation problem on mac

 

Deleted preferences

Renaming ProxiserverConfig.xml

Reinstaling DS

Connecting with another internet

 

Nothings apear to works

 

I think Steve Kale is right, whats the point to offer this solution if one end with a new problem after the installation?

By: Alfredo Angeles  Wed, 27 Sep 2017 21:16:50 GMT
Re: Draftsight activation problems on Mac

I had the same problem on Sierra and High Sierra.   Finally got it working by deleting the DraftSight.app file from the Applications folder.   Just re-installing did not work.  Once the app was deleted the OS treated it as a new install and brought up the "unidentified developer" warning.  After allowing it in the Security & Privacy section of the control panel, Draftsight started and brought up the same activation dialog, but this time it worked!   My guess is it has something to do with the way the OS treats apps from un-identified developers and blocks internet access.  Sure would be nice if Dassault would use a Developer ID certificate or put it in the App Store.  I know it is free, but if you can't use it you aren't going to upgrade.

By: Stephen Grupinski  Tue, 03 Oct 2017 16:00:05 GMT
Re: Draftsight activation problems on Mac

Mac user here and I have the same problem.  Here is the only workaround I have found so far.:

 

Launch DS and fill out the activation window.  Click Activate. Click the following pop up activation window, and then DS will unexpectedly quit.  Relaunch, and this time when the very first activation alert window pops up, just close it using the top left close box, and the application then starts as usual.

 

I am using DraftSight 2017 SP3 on Mac OS 10.11.6

 

Good luck.

 

PS:  DraftSight, why would I shell out $99.00/year for software riddled with bugs.  For example the copy/paste keyboard commands are not implemented. I have to select a block of text and right click to select copy or paste from the contextual menu.

By: Vo Gon  Thu, 05 Oct 2017 16:33:30 GMT
Re: Draftsight activation problems on Mac

UPDATE: Above fix only worked a few times and then the original problem returned. 

 

However, I had forgotten that I originally installed DS on a different iMac in my office, and went over to that computer, downloaded and installed the current update, ran the reactivation routine, and now DS works on both my desktop and my laptop.  It appears the activation code is associated with the first computer on which I installed DS.

 

If you have DS installed on more than one Mac make sure they are all updated at the same time.

 

Cheers,

 

Vo Gon

By: Vo Gon  Sun, 08 Oct 2017 20:48:44 GMT
Re: Draftsight activation problems on Mac

I am having the same problem.  I've spent about six hours trying to figure it out and still no luck.  I have a Mac and I have now installed High Sierra to see if it will work.  I did the complete delete of the app and reinstall, still it shuts down every time I try to activate.  This is amazingly frustrating.  Please fix this Solidworks Draftsight people!  I found this software amazingly perfect for what I needed when I drew a house renovation that I was working on two years ago.  I am very willing to pay money for a working Mac version of Draftsight, but these kinks need to be worked out. 

 

Also, last version wouldn't allow me to pdf properly.  It would show it correctly in pdf preview, then it would pdf as a small scale of the drawing in the corner of the page.  The Version that was able to be downloaded two years ago worked great.  Maybe just give the option of using that one again...?

By: Kaylen Eckert  Mon, 09 Oct 2017 16:36:56 GMT
Re: Draftsight activation problems on Mac

Alfredo,

Give it another try,

The Draftsight R&D team has been doing a lot of work on their server to speed things up and it seems that more people (me included) have now been able to activate Draftsight successfully.

It was suggested to me by the R&D team, to fully uninstall Draftsight, restart Windows and then reinstall Draftsight.

By: Rick McDonald  Wed, 25 Oct 2017 19:06:46 GMT
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